Powered by NetEx – The smart complaint management solution
Say goodbye to frustrating calls ! NetBuddy empowers you to diagnose your network issues, and NetEx takes it to the next level for service providers. This robust platform streamlines complaint handling, ensuring faster fixes and happier customers.
Overview
XIUS NetBuddy is a revolutionary mobile app that puts the power of network diagnostics in your hands. No more waiting on hold or struggling to explain your network issues. NetBuddy lets you:
Test network coverage and data performance directly from your location.
Identify problems like weak signal, call drops, and slow internet speeds.
Generate detailed reports to share with your service provider for faster resolution.
Benefits
For Customers
Empowerment: Take control of your network experience and diagnose issues yourself.
Convenience: Test your network anytime, anywhere, without waiting for customer support.
Accuracy: Generate detailed reports that accurately reflect your network problems.
Faster Resolutions: Share reports directly with your service provider for quicker troubleshooting and fixes.
For Service Providers
NetBuddy streamline network complaints with NetEx that leads to:
Improved Customer Satisfaction: Resolve complaints faster and more efficiently, leading to happier customers.
Reduced Costs: Eliminate the need for expensive site visits and manual data collection.
Accurate Problem Identification: Gain valuable insights into network performance issues from real-world data.
Data-Driven Decision Making: Utilize comprehensive reports and analytics to optimize network performance and resource allocation.
Features
Network Coverage Test - Measure signal strength and quality for 2G, 3G, and 4G networks.
Data Diagnostic Test - Assess internet speed and performance for various activities like browsing, streaming, and downloading.
Early Problem Detection - Identify network congestion, call quality issues, and potential problems before they impact your experience.
Easy Sharing with Service Providers - Generate auto-generated reports and share them directly with your service provider through the app.
Log a Case Automatically - No need to call customer support! NetBuddy automatically logs a case with your service provider based on your test results.
Why Choose NetBuddy?
Customer-centric - Empowers users and simplifies network troubleshooting.
Data-driven - Provides accurate and actionable insights for both customers and service providers.
Cost-effective - Eliminates the need for expensive tools and manual processes.
Innovative - A cutting-edge solution that transforms the way network complaints are managed.
